Privacy policy

Last updated: August 21, 2025

SES Creative Australia operates this store and website, including all related information, content, features, tools, products and services (the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

“Personal information” means information that identifies or can reasonably be linked to you or another person. It does not include anonymized or de-identified information. Depending on how you interact with the Services and applicable law, we may collect:

  • Contact details: name, address, billing/shipping address, phone number, email.
  • Financial information: card numbers and payment details.
  • Account information: username, password, preferences.
  • Transaction information: items viewed, cart, wishlist, purchases, returns, exchanges, cancellations.
  • Communications: details you include when contacting support.
  • Device information: device, browser, network, IP, identifiers.
  • Usage information: how and when you interact with the Services.

Personal Information Sources

  • Directly from you (account creation, site use, communications).
  • Automatically via cookies and similar technologies.
  • From service providers acting on our behalf.
  • From partners or other third parties.

How We Use Your Personal Information

  • Provide, tailor, and improve the Services (including order processing, shipping, returns, account management, and recommendations).
  • Marketing and advertising (in compliance with the Spam Act 2003 (Cth); you can opt out at any time).
  • Security and fraud prevention (authenticate accounts, detect and address suspicious activity).
  • Communicating with you (support and service notices).
  • Legal reasons (comply with law and enforce terms/policies).

How We Disclose Personal Information

  • With Shopify, vendors, and service providers (IT, payments, analytics, support, storage, fulfillment/shipping).
  • With business and marketing partners (subject to their privacy notices; opt-out options apply under APP 7).
  • At your direction or with consent (shipping, social logins, widgets).
  • With affiliates / within our group.
  • In business transactions or to comply with legal obligations and protect rights.

Correction and Accuracy of Personal Information

Under APP 13, you may request correction of personal information that is inaccurate, incomplete, irrelevant, or misleading. Where reasonable, we will notify third parties of corrections.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information may be shared with recipients in countries outside your residence. We take reasonable steps to ensure overseas recipients handle information consistently with the Australian Privacy Principles.

Third Party Websites and Links

Links to third-party sites are subject to their own policies. We are not responsible for their privacy or security practices.

Children’s Data

The Services are not intended for children under the age of majority. Parents/guardians may contact us to request deletion of a child’s information. We do not knowingly “share” or “sell” personal information of individuals under 16 years of age.

Security and Retention

We take reasonable steps under APP 11 to protect personal information. We delete or anonymize information when no longer needed unless required by law.

Your Rights and Choices

  • Right to Access / Know
  • Right to Delete
  • Right to Correct (with notification to third parties where reasonable)
  • Right of Portability

Exercise rights where indicated on the Services or via the contact details below. We will not discriminate for exercising these rights.

Complaints

Please contact us using the details below for complaints about how we process your personal information.

International Transfers

We may transfer, store, and process personal information outside Australia, taking reasonable steps to ensure consistency with the Australian Privacy Principles.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons.

Contact

Questions or requests: info@ses-creative.com.au